Welcome Mid-Michigan
to the Point Broadband Family
Casair Announces Sale to Point Broadband
Point Broadband offers fast, reliable internet service to residential and business customers in rural and suburban America. We’ve made significant investments building state-of-the-art broadband networks, utilizing both fiber-to-the-premises and fiber-fed fixed wireless technologies, to better serve areas that, until now, have had limited or no internet service. We want to earn your business by providing you with an advanced, yet simple internet solution and backing that up with great customer service.
“We are excited to welcome another successful and talented family to the Point Broadband team,” said Todd Holt, CEO of Point Broadband. “Casair has an excellent reputation for providing essential broadband services to satisfied customers in the area. Point Broadband is excited to be a part of Central Michigan community, and we’re ready to expand our fiber network in and around the region.”
Former Casair Customer Looking for Support?
Visit our: Casair Transition Support Center
Casair Transition to Point Broadband – FAQs
Has Casair been sold?
Yes, Point Broadband has added Casair to its growing family of networks, providing fiber-based broadband to small cities and rural America.
Are you changing the name of the company?
Yes, Casair is now Point Broadband.
Does this change how I contact customer service for an outage/technical issue?
Please contact customer service, technical support, or report an outage issue the way that you always have. Our phone number remains the same – 989-931-8800. You may also start a support ticket here. Over time, as we bring teams together, you’ll simply have more people working on resolving your issues.
How do I pay my bill?
You will still pay your bill as you’ve always done.
- If you pay with cash or check, you may bring your payment to/mail your payment to our address at 617 East Lake Street, Stanton, MI 48888
- You may pay by phone at 989-831-8800.
- If you pay via the web, continue to use the link to the portal you’ve always used.
Does this change the type of customer service I’ll receive?
No. We’ll still have the same local teams working in mid-Michigan, and you can expect the same exceptional reliability under the Point Broadband name, with the same great people who have always taken care of you.
Does this impact my business communication solutions and cloud and managed services?
There will be no change to your business communication products and services.
Will Point Broadband be expanding the coverage area in mid-Michigan?
Yes! Expanded construction of our fiber-to-the-home network has already begun, and we will be posting additional information on a construction web page listing areas and maps in the near future.
Tell me about Point Broadband
Point Broadband is headquartered in West Point, Georgia, a small town on the border of Georgia and Alabama. We are a proud subsidiary of ITC Capital Partners, LLC. ITC has a century-long history of providing innovative communication solutions to its customers, with a focus on serving the communities where its customers live. ITC has been successful building, owning and operating wireless networks and broadband businesses over many years. We’re committed to providing fast, reliable fiber services to help our customers connect with friends and family, stream video and music, and allow businesses to connect with more customers. Point Broadband also wants to be part of your community. We take a real service approach to life and will work hard with your community leaders to be engaged and give back to the community.
POINT BROADBAND VALUES:
- We ALWAYS do business with HONESTY and INTEGRITY.
- We approach customer service with a sense of URGENCY.
- We work as a TEAM to deliver an excellent product.
- We PARTNER with communities we serve to make lives better.
- We are FAIR in our dealings with others.
- We are EASY to do business with.