Point Guard.
Peace of mind for your Internet equipment and streaming set-up for only $6 a month.
Point Guard*, The Point Broadband Care Plan, provides you with peace of mind that your Point Broadband equipment will be maintained with no surprise out-of-pocket costs to you. Benefits include free WiFi router support, no-charge service calls, streaming support service and telephone assistance.
Price: $6.00/Month
*Not available in all markets.
1. Service Calls with the Point Guard Plan:
Did you know that customers without the Point Guard Plan could be charged an $80 trip charge plus $50/hour for most service visits? That’s $130 for the first hour, and then an additional $50/hour after that. As part of the Point Guard Plan, this rate is waived when our support team deems you need a service call.
- Remodeling and need your outdoor equipment moved? No problem when you have Point Guard!
- Dog chew through your wires? No problem when you have Point Guard!
- Lightning strike your wiring? No problem when you have Point Guard!
- Need help setting up your new streaming device? No problem when you have Point Guard!
- No surprise charges for service calls!
2. NEW! We’ll help you set up your streaming device with Point Guard!
Want to try streaming, but concerned that you won’t be able to set up your device on your own? With Point Guard, we’ll come to your home and help you set up your streaming device and provide phone support if you’re having trouble. Don’t let the fear or confusion of streaming stop you from saving money over traditional cable TV. Get peace of mind with Point Guard!
Sign me up for Point Guard!
By filling out this form, you are signing up for Point Guard, Point Broadband’s Service Protection Plan, which could protect you from costly repair charges for unexpected issues. Point Guard is only $6/mo. added to your monthly plan and will eliminate the potential of $130+ service call fees.
This service protection plan includes:
- Service calls for most visible wiring, equipment and set up for high-speed internet.
- Service calls for support and customer education when you need it, including helping you set up new streaming devices.
- Flexibility to cancel the plan anytime, no contract required.
- See full plan terms and conditions here.