Point Guard.
Peace of mind for your Internet equipment.
Point Guard, The Point Broadband Care Plan provides you with peace of mind that your wireless equipment will be maintained with no surprise out of pocket costs to you. Benefits include free Wifi router support, no charge service calls, and telephone assistance in setting up all your new wireless devices.
Price: $6.00/Month
1. Routers with the Point Guard Plan:
Confused on which router you need to work with your Point Broadband Internet? Point will provide you with a wireless router and set up all appropriate channels and Wi-Fi in your home. Point Broadband issued routers protected under the Point Guard Plan will be replaced at no cost in the event that it quits working.
- No up-front cost to purchase a router
- Peace of mind that experts are setting up your secured router and home Wi-Fi system
- Worry free replacement of Point supplied wireless routers
2. Service Calls with the Point Guard Plan:
Did you know that Point may charge customers without the Point Guard Plan an $80 trip charge plus $50/hour for most service visits? That’s $130 for the first hour, and then an additional $50/hour after that. As part of the Point Guard Plan, this rate is waived when our support team deems you need a service call.
- New roof and need your antenna moved? No problem when you have the Point Guard Plan!
- Dog chew through your wires? No problem when you have the Point Guard Plan!
- Lightning strike your antenna? No problem when you have the Point Guard Plan!
- No surprise charges for service calls
*Dispatch will schedule your service call for the date / time that the first available tech will be in your area.
3. Connecting Multiple Devices with the Point Guard Plan:
Did you know that Point support technicians can help you connect multiple devices to your Point Wi-Fi? In the past, a fee was charged to connect multiple devices. Now with the Point Guard Plan that fee has disappeared.
- No need to call multiple company’s support lines to set up your new phone, tablet, or gaming console.
- A one-stop shop to get all your devices connected to your Point Wi-Fi over the phone in minutes.