Michigan Customer Support
At Point, our customers are our top priority. To assist you in your transition from Casair we have compiled helpful tools to assist with common service issues.
Wireless Routers
If you’re experiencing any issues with your Internet service, try these troubleshooting tips to see if you can repair the connection on your own. If these guides do not work, please contact our Internet Support team for further assistance.
Often times when a customer has an issue with their Internet service being slow or unresponsive, the wireless router should be the first thing to check. The way to do this is to bypass the router:
If you are still experiencing issues with your Internet connection or have determined that the wireless router is your issue, your next step would be to reset the router back to factory settings.
Note: By doing this, you will have to re-establish your Wi-Fi Network name and password. Casair is not responsible for supporting your Network ID and password.
If you need assistance with your router, the majority of manufacturers offer 24 hour support where they can assist and walk you through your router configurations to get you back on track. Here’s a list of the most common router brands below with their numbers:
Internet Connectivity
If you’re experiencing any issues with your Internet service, try these troubleshooting tips to see if you can repair the connection on your own. If these guides do not work, please contact our Internet Support team for further assistance.
If you are experiencing difficulties with watching videos such as YouTube, Hulu, Netflix, etc., there are a multiple number of variables to consider in troubleshooting your connection.
It would be advised to first check your equipment to make sure that everything is in working order. You can also follow the links below to further troubleshoot issues with certain services.
If you are experiencing issues with gaming consoles the reasons could vary based on the equipment or possibly your Internet connection. We would first recommend to check your Internet equipment and make sure your connection is on and running (you can also refer to our Slow Connection guide above). If you are continuing to experience difficulties, please refer to the support links below to ensure there are not any issues on their end before contacting us.
If you are running PC/Mac video games and experiencing issues, please contact the software provider support, if there is one, to determine any issues that may be existing.
If none of these methods work, please contact our Internet Support team for more assistance.
Phone Service
With the ATA device there will be 3 ports for you to connect everything which are labeled for you:
It is very important that you never hit the reset button on the back of this unit. We program each ATA device individually to work with your specific phone system and phone number. Pressing the reset button will erase all of this data and the device will have to be sent back to be programmed again for a fee of time and materials.
With our phone service most issues are uncommon. If you do experience any issues with your phone calls or features not working, please contact our support team directly for assistance. We strongly urge not to reset any of the equipment as this will cause total failure of your service, and your ATA device will need to be sent back for reprogramming for a fee.
This article will give you some tips on how to use our Webmail as well as setting up your Casair account on mail clients.
1. I’m getting too much SPAM in my inbox or my good mail is in my SPAM box:
In the left pane, click Utilities, then SPAM settings. Here you will find your SPAM filter level, as well as actions for the system to take when it thinks a message is SPAM. Your default filtering level is 3. Feel free to move a little in each direction depending on the problem (2 to be more aggressive with the spam, 4 to be less aggressive).
For a more aggressive SPAM filter level, you may want to add people that you commonly receive from, to your whitelist. Email addresses on the whitelist will be prevented from going to your SPAM box.
2. How do I reply? I keep getting pop-up blocker messages:
When you get a pop-up blocker error, there should be a bar at the top of the browser that says “Pop-up blocked. To see this pop-up or additional options, click here…” If you click on the bar, you should get options including “Always allow pop-ups from This Site.” Once you click that, you should have no more issues with pop-ups. 3. My pictures and images are not showing up in messages: While the message is open, click “Display Images in message” or “Always display images from this user”. To enable all images, click on Preferences, then Account Preferences, then use the pulldown next to “Block images in email messages” and select “Display for any message.” Please note that this is less secure than the default.
4. I find the webmail overly complex. What are my options?
We have multiple webmail interfaces. You can select what interface you want to use at the login screen. It will normally default to “Advanced”. “Basic” is a more straight forward interface.
5. What are the recommended settings for my email client?
If your domain isn’t casair.net, replace as necessary.
Incoming Settings:
Outgoing Settings:
6. I’m having issues sending emails through a server other than Casair Mail. What can I do?
All outgoing email traffic (port 25) is blocked on customer connections, other than to our mail service. We do this to help combat virus infected systems from sending spam. Many email providers allow connections on port 465 using SSL and possibly port 587 (SSL as well as standard). If your email provider does not, you can use our server as your outgoing mail server. Simply change the “Outgoing Server” in your email client to “smtp.casair.net”.
7. I’m having issues sending emails from my Casair account using an Internet Service Provider other than Casair:
Most ISPs block connections to mail servers other than their own. You can get around this block by setting your email client to connect using SSL on port 465 to smtp.casair.net for outgoing mail. Another option is to use your internet service provider’s outgoing mail server.
With our phone service most issues are uncommon. If you do experience any issues with your phone calls or features not working, please contact our support team directly for assistance. We strongly urge not to reset any of the equipment as this will cause total failure of your service, and your ATA device will need to be sent back for reprogramming for a fee.
You can also contact us or use the Chat Support at the bottom of this page.
Phone, Email or Chat Support
Mon–Fri: 8am–8pm
989-831-8800
Email Support
Sat–Sun: 8am–8pm
Did you mean one of these addresses?