Troubleshooting Tips

At Point, our customers are our top priority. To assist you in troubleshooting common Internet issues, we have compiled helpful tools to assist with the following items:

• WiFi 101: WiFi Router Placement
• WiFi 101: Understanding Bandwidth
• WiFi 101: Internet Connectivity Issues
• Online Bill Pay Assistance – Wireless Customers
• In-Home Wifi Setup Assistance – Wireless LTE Customers
• Amazon Fire TV Issues

Roku Issues

• How to Set Up a Roku TV
• No Display on TV
• Remote Pairing & Troubleshooting
• Roku 101 Playlist

Point SmartHome Plume Support

• App Login & Plume Initial Setup
• AI Security
• Manage People & Content Access
• Managing Pods
• Managing Network
• Managing Passwords
• Managing Devices
• Plume App Release Notes

As always, please feel free to call 844-40-POINT to receive priority customer service!