Troubleshooting Tips

At Point, our customers are our top priority. To assist you in troubleshooting common Internet issues, we have compiled helpful tools to assist with the following items:

• WiFi 101: WiFi Router Placement
• WiFi 101: Understanding Bandwidth
• WiFi 101: Internet Connectivity Issues
• Online Bill Pay Assistance – Wireless Customers
• In-Home Wifi Setup Assistance – Wireless LTE Customers
• Amazon Fire TV Issues
• Roku Issues
  • How to Set Up a Roku TV
  • No Display on TV
  • Remote Pairing & Troubleshooting
  • Roku 101 Playlist

As always, please feel free to call 844-40-POINT to receive priority customer service!