TROUBLESHOOTING TIPS.

At Point, our customers are our top priority. To assist you in troubleshooting common Internet issues, we have compiled helpful tools to assist with the following items:

General Support Topics:

WiFi 101: WiFi Router Placement
WiFi 101: Understanding Bandwidth
WiFi 101: Internet Connectivity Issues
Online Bill Pay Assistance – Wireless Customers
In-Home Wifi Setup Assistance – Wireless LTE Customers
Amazon Fire TV Issues

ROKU SUPPORT:

How to Set Up a Roku TV
No Display on TV
Remote Pairing & Troubleshooting
Roku 101 Playlist

Point SmartHome Support

App Login & Plume Initial Setup
AI Security
Manage People & Content Access
Managing Pods
Managing Network
Managing Passwords
Managing Devices
Plume App Release Notes

As always, please feel free to call 844-40-POINT to receive priority customer service!

TROUBLESHOOTING TIPS.

General Support Topics:

ROKU SUPPORT:

Point SmartHome Support

Faster. Smarter. Fiber.