COVID-19.
Point Broadband Support Information
**UPDATE AS OF TUESDAY, MARCH 24TH:
At Point Broadband, the health and well-being of our customers, employees and communities are our top priorities. We understand the concern and uncertainty you may be experiencing surrounding the coronavirus (COVID-19), and we are committed to being responsive to the needs of our customers and associates as the situation evolves. We know that our network and communication services are essential to the communities we serve, and we take this responsibility very seriously. In response to the Coronavirus (COVID-19), we have a few additional updates for you.
How We Are Responding
We are taking steps to ensure your services continue with minimal interruption. Here are the most important steps we are taking:
- We will offer you as much flexibility as you need when booking your in-home installation or service call.
- We will notify you ahead of time to ensure everyone in your home is healthy and not at risk of either spreading or becoming infected with COVID-19.
- Our technicians typically wear personal protective equipment, including gloves and hardhats, depending on the requirements of the job. They have also been provided with hand sanitizer and disinfectant wipes and are required to use before and after visiting a customer’s home or business.
- To help contain the spread of COVID-19, we have implemented policies and procedures in our offices to protect our employees as they work to ensure you have continued access to essential Internet services.
Lobby Closures (see payment information posted below)
The lobby in our local office locations will be closed to the public beginning Wednesday March 18th until further notice.
Manage Your Account Online
Use Point Broadband’s online bill pay and 24/7 account access. Make payments and view transactions conveniently from this site. It’s easier and faster (in most cases) to manage your account digitally, especially given call wait times may be longer than usual. Access or take a few minutes to set up your account here.
If you would like to make a payment at one of our local office locations, we want you to know that we have an external drop boxes for your convenience/safety:
- 600 Fox Run Parkway, Opelika, AL 36803 – in the drive through (drive through staffed during regular office hours)
- 15022 Lee Hwy, Bristol, VA 24202 – at the entrance near the security gate
- 711 E Calhoun St, Bainbridge, GA 39817 – mail slot located on the main entrance door.
We continue to monitor this quickly evolving situation and are here to assist our customers as needed. We will keep you updated on this page and through our social media channels.
For additional information about COVID-19, visit the Centers for Disease Control and Prevention.