We want to make certain you enjoy all of the benefits offered by Point Broadband’s fiber-fast speeds! Our engineers and technicians have put a lot of work into designing systems to help deliver that fiber-fast experience inside your home. First, we pull a fiber optic connection directly to your home and connect it to a Point Broadband provided Optical Network Unit (ONU).
Although Point Broadband provides 1 Gigabit speeds, there are a number of factors that can cause your network speeds to slow down. Some of these include:
- Out-of-date hardware: Many factors affect upload and download speed, including the type and age of hardware, the operating system, web browser, and the other applications. When performing network speed tests, make sure your device is wired to the network with no other applications running.
- Older network interface card: If your computer, laptop, and tablet has a 1 Gig network interface card or port, the device has the ability to communicate with Point Broadband fiber network at 1 Gig speeds when connected to the Network Box with an Ethernet cable. Some devices that have a 1 Gig network card may not communicate at that speed inside the device, which can also affect your overall communications speed.
- Slow connections between Point Broadband fiber network and the websites you visit: Not all points on the Internet between Point Broadband fiber network and the websites you visit (including speed test websites) necessarily run at 1 Gig. Even if our network and your devices can accommodate 1 Gig speeds, you may not receive 1 Gig speeds from end to end – often due to heavy traffic or rerouting delays on other parts of the Internet.
Wireless adapters typically do not accommodate the full 1 Gig speed. To get the fastest possible network speeds, you should use a wired connection.
If you do use wireless devices with Point Broadband 1 Gig service, you can still expect much faster speeds than you would get with other types of wireless access. Wireless speeds can be improved by reducing exposure to interference from outside sources that can significantly reduce network speeds for wireless devices. Learn more about optimizing your wireless network.
Maximum speed is determined by a number of factors, including the connection type, the number of devices you’re running simultaneously, the age of your device, local RF interference, etc.
The following sections describe speeds achieved using Point Broadband Gigabit service on a variety of wireless and connected devices.