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Point Broadband Executives Share About Exciting Future for SW Virginia and NE Tennessee

BRISTOL, VA (May 10, 2019) – Point Broadband, a leader in delivering world-class fiber optic broadband services to rural and small town communities in the United States, hosted a media event May 7th to discuss the rebranding of its Southwest Virginia and Northeast Tennessee operations, and to share the vision for future growth in the region.

Todd Holt, Point Broadband CEO, and Weldon Feightner, Point Broadband COO, participated in an open question- and-answer forum. The event was held at the Birthplace of Country Music Museum in Bristol, VA — both a famous local landmark and a customer of Point Broadband’s best-in-class high-speed fiber optic broadband service. The forum was moderated by WCYB (Bristol) news anchor Rebecca Pepin.

Customers, government officials and news media who attended the event had the opportunity to speak with members of the Point Broadband team, and to learn more about the company’s vision for the region. The attendees also heard how reliable high-speed fiber optic broadband will play a key role in the continued development and growth of Southwest Virginia and Northeast Tennessee communities

“Point Broadband, and all our team members, are driven by our company mission: ‘To deliver superior fiber-based broadband solutions to small town USA and rural America, with a focus on community, and best-in-class customer service,’” Holt said.  “The rebranding of Sunset Digital to Point Broadband will help us maximize efficiencies for our operations as we move forward, which ultimately results in us being able to provide better service to our customers. We enjoy being a local partner, and we encourage our team members to be engaged in the communities where we live, work and play.”

Holt added that he considers Point Broadband’s service to be unique in this area because its network is fiber all the way to the premise. “There continues to be more data consumption, more devices being connected and more Internet applications,” he said, “so it’s very important to have fiber all the way to premise for maximum performance in your home or business. It’s a real differentiator in the areas where we operate.”

Feightner noted that Point Broadband is excited to be serving the Southwest Virginia and Northeast Tennessee region and is committed to partnering with communities in this area to promote growth for residents and local businesses.

“We are continuing to expand our network in underserved areas in an around this region, and will work with community leaders and the state representative to find funding to expand fiber into additional areas,” Feightner said. “We will be utilizing the local Bristol, Virginia facility as our company-wide customer service hub, so we’re excited about consolidating our services into one brand.”

Holt explained that the company will soon be offering a Whole Home Wi-Fi service that allows residents and businesses to maximize their fiber optic broadband throughout their home or office without loss of bandwidth.

“We view ourselves as pioneers in the area of innovative communications services, and we give credit to BVU and Sunset for bringing fiber to this region,” Holt said. “As a well-capitalized commercial firm with many years of successfully providing competitive fiber services, ITC Point Broadband is now in a position to expand the foundation of fiber to surrounding areas so residential consumers, businesses and communities can enjoy all the benefits of state-of-the art fast, reliable broadband.”

The event opened with a brief video covering the history of Point Broadband and its parent company ITC Capital Partners, LLC.  In the video, ITC Chairman Cam Lanier, shared the beginnings of the company as one of the first telephone providers in the South over 100 years ago.  The video presentation also included testimonials from customers in our region, like UVA Wise, that have depended on the Point Broadband’s directive to provide exceptional high-speed internet to small towns and rural areas.

To learn more about Point Broadband, visit www.point-broadband.com. Follow us on Facebook and Instagram.

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POINT BROADBAND CLOSES ON OPS ONE AND ANNOUNCES NEW OPELIKA GENERAL MANAGER

WEST POINT, GA. (Nov. 8, 2018) – Point Broadband closed on its transaction today to purchase the fiber telecommunication assets and operations, known as OPS ONE, from the City of Opelika, Ala. As part of the agreement, all OPS ONE employees will transfer to Point Broadband, and the company will lease part of the Opelika Power Services building at 600 Fox Run Parkway for their Opelika operations and customer service.

Additionally, Point Broadband has appointed Bruce Schoonover as General Manager for its Opelika region operations. Schoonover is a telecommunications industry veteran, with more than 28 years of experience in the internet, cable and phone industry. According to Todd Holt, CEO of Point Broadband, “Bruce’s experience and proven success in this industry will be vital as we grow our business in Opelika and surrounding area. We are thrilled to have him on board.”

“I am very excited to join the Point Broadband organization,” Schoonover said, “and especially happy to be a part of the excellent team in Opelika. OPS ONE has a reputation for extraordinary customer care, and I’m looking forward to continuing the great service and operations started by the City of Opelika.”

OPS ONE customers should experience a seamless transition, with no changes other than the name change to Point Broadband. All plans and rates will remain the same as a result of this agreement. In addition, there are no changes to programming or local channel coverage. Customers will be able to pay their bills and add or make changes to their service in the same location if they prefer to do this in person.

The company plans to expand fiber coverage beyond the city limits of Opelika in the near future – something OPS ONE was unable to do because current Alabama law does not allow municipal service providers to expand beyond their municipal jurisdiction. In addition, Point Broadband offers fiber-fed fixed wireless services to customers in underserved areas, currently including Beauregard, the Gold Hill Community and other parts of Lee County.

About Point Broadband

Point Broadband, headquartered in West Point, Ga., is a subsidiary of ITC Capital Partners, LLC. ITC has a century long history of providing innovative communication solutions to its customers, with a focus on meeting the needs of the communities we serve. We’re committed to providing fast, reliable Internet, voice and video service to help our customers connect with friends and family, stream music and TV service, allow businesses to connect with more customers and just simply make life better.

For additional information: point-broadband.com. Follow us on Facebook and Instagram.

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City of Opelika Enters Into Agreement to Sell its Fiber Telecommunication Assets and Operations to Point Broadband

OPELIKA, Ala. (Oct. 16, 2018) – The City of Opelika and Point Broadband jointly announced today the signing of a definitive agreement whereby the City of Opelika (“Opelika”) will sell its fiber telecommunication assets and operations (“OPS ONE”) to Point Broadband. The transaction is expected to close on Nov. 8, 2018.

Opelika built a state-of-the-art fiber network in 2012 to provide the businesses and residences in its municipal city limits with competitive internet, voice and video services, and was a pioneer in fiber technology. According to Opelika Mayor Gary Fuller, the time has come to divest these assets, and this agreement is a win for the city, a win for the businesses and residents of Opelika, and a win for the surrounding communities that have been unable to get competitive telecommunication services.

“The fiber network we built and operate has allowed us to achieve our goal of bringing the much needed and effective competitive telecom services to our community,” Mayor Fuller said. “The fiber project also facilitated the deployment of a smart electrical grid to provide more efficient power services to the businesses and homes in Opelika. We believe now is the right time to transition the telecommunication assets away from the city and into the hands of an experienced, local telecommunications company with a long history of providing competitive and innovative telecom and fiber services to cities similar to Opelika. This transaction allows us to maintain the electrical smart grid assets and divest of the telecommunications assets, all while being made whole financially on the city’s investment.”

All OPS ONE employees will transfer to Point Broadband with the same positions and salaries. Employees will be offered a competitive benefits package as well. The only immediate change for current OPS ONE customers will be the name change to Point Broadband. All plans and rates will remain the same as a result of this agreement. In addition, there are no changes to programming or local channel coverage. Point Broadband will share the same building with Opelika Power Services, so customers will experience a seamless transition. Customers will be able to pay their bills and add or make changes to their service in the same location if they prefer to do this in person.

Todd Holt, CEO of Point Broadband and its parent company ITC Capital Partners, said “we are happy to welcome the OPS ONE team to the Point Broadband and ITC family, and are excited about serving the Opelika community and surrounding areas.”

“We are so pleased to be in a position to continue the great work started by the city of Opelika in bringing state-of-the-art fiber services to the community,” Holt said. “Many of our existing Point Broadband and ITC employees live, shop and play in Opelika, and we are excited to be serving this home town. It’s amazing what can be done these days with a robust fiber network, and we are looking forward to bringing the latest in broadband services to Opelika and surrounding areas.”

About Point Broadband

Point Broadband, headquartered in West Point, Ga., is a subsidiary of ITC Capital Partners, LLC. ITC has a century long history of providing innovative communication solutions to its customers, with a focus on meeting the needs of the communities we serve. We’re committed to providing fast, reliable Internet, voice and video service to help our customers connect with friends and family, stream music and TV service, allow businesses to connect with more customers and just simply make life better.

For additional information: point-broadband.com. Follow us on Facebook and Instagram.

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Point Broadband Completes Network Upgrade in Atmore, AL Expanding Coverage Area

West Point, GA – Point Broadband, a fiber-fed, Wireless Internet Service Provider (WISP), based in West Point, Georgia announced today that their network upgrade in Atmore, AL has been completed. Earlier this year, Point Broadband received notice from West Escambia Utilities that it would need to begin months-long required maintenance on the Trammell Street water tower, which Point Broadband had used as its primary location for distribution of fixed wireless LTE Internet service to Atmore.

Point Broadband decided to utilize this opportunity to upgrade its service to provide further reach and faster service to new and existing customers in the Atmore area. In order to accomplish this, Point Broadband needed to identify a taller vertical asset in a central location that would be most beneficial to future customers and especially its current customers.

While this move would give Point Broadband further reach, it was imperative that the company ensure the process went as smoothly as possible for existing customers. Through a dedicated team working around the clock during the week of September 5-10, 2018, Point Broadband was able to accomplish this initiative with excellence. After the conclusion of this process, Point Broadband sent out a survey to its current customers, asking how this upgrade process had impacted them.

Here are some of the results of that survey:

  • 94% would recommend Point Broadband to a neighbor or friend without hesitation
  • 93% Customer Service experience during this upgrade was Positive
  • 93% describe their Internet Service quality from Point Broadband as Positive
  • 89% If an on-site visit was necessary, customer interaction with Point Broadband’s technician was Positive

In addition, several Point Broadband Atmore customers stated concerning this upgrade transition:

  • “Awesome switch over, the reception has improved very good. Thank you and company for making our lives easier with very affordable services. Cream of the crop!”
  • “My wife and I were very impressed that we never noticed our service being down. I also really like the personal phone call and letter from your company informing us of the potential loss of service.”
  • “Point Broadband kept us up to date, and when we had a little problem, they fixed it pronto.”
  • “Nice guy, new what he (PBB’s Service Technician) was doing, diagnosed the problem even before he checked it, fixed the problem, and was gone in about 10 minutes. Great service.”

Point Broadband would like to thank West Escambia Utilities for its professionalism and dedication to excellence during this transition. Point continues to partner with WEU and looks forward to working with them on future projects.

Point Broadband offers 10Mbps and 20Mbps service for residential and business customers ranging from $49 to $99 per month, with a one-time standard installation fee. Point Broadband features no throttling, no data caps, and no contracts, as well as contract relief assistance for those who are currently stuck in a contract with other providers. Higher speeds and customized service offerings are also available for select homes and businesses up to 100Mb.

If you are interested in having Point Broadband provide Internet service to your home or business, please fill out a short form at http://point-broadband.com/contact-2/ to get started.

 

About Point Broadband

Point Broadband is headquartered in West Point, Georgia. We are a proud subsidiary of ITC Capital Partners, LLC. ITC has a century long history of providing innovative communication solutions to its customers, with a focus on serving the communities where its customers live. ITC has been successful building, owning and operating wireless networks and broadband businesses over many years.

We want to be more than just your Internet provider. We want to help customers connect friends and family, help businesses connect with more customers, and just simply make the world a better place. With no monthly usage data caps and no contracts, our customers have the flexibility to connect with anyone, anywhere, at any time. (point-broadband.com)

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Point Broadband Seeking Resident Commitments to Provide Fast Internet in Lake Saint John Area

West Point, GA – Point Broadband, a fiber-fed, fixed wireless Internet Service Provider (WISP), announced today that they have entered into an agreement with the Lake Saint John Water Works to provide state-of-the-art Internet service to residents and businesses from the community’s water tower.

Point Broadband’s fiber-fed wireless equipment uses LTE technology that does not require a line of sight path to get service. Point Broadband is now seeking a minimum of 30 commitments from area residents, which includes a $25 refundable reservation fee to be applied to the cost of installation once service capability has been confirmed. “Those who commit first will receive priority installation of internet service,” said Taylor Nipper, Vice President of Marketing. In return, Point Broadband promises to begin service installations within 45-60 days from the date the 30th reservation has been collected. All reservation fees will be fully refunded, if for some reason service is not connected.

“Before we can get started, we need to make sure we have enough interest in our services. Our Internet service will provide the speed that customers are looking for to cut the cord with cable or satellite TV, and stream video content directly to their devices,“ added Nipper.

Point Broadband offers plans starting at as low as $49 with a one-time, standard installation fee of $99. Internet service includes unlimited Internet with no data caps and no contracts. Several standard plans are available for homes and small businesses along with customized service offerings for businesses.

Please contact Point Broadband Customer Service at 844-407-6468 to set up service and pay the $25 commitment fee. Or complete a request form here.

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Fast, Reliable Internet Now Available in Springville & Coming Soon to Thaxton MS

West Point, GA – Point Broadband, a Fiber-Fed Fixed Wireless Internet Provider (WISP) based in West Point, Ga, announced today that their high-speed Internet service is now available in the Springville area of Pontotoc County.

Point Broadband provides fast, reliable Internet service with standard speeds of either 10 or 20 Mbps, which can support streaming video, large file downloads, gaming and more. With Point Broadband there are no monthly data caps or speed throttling and no contracts are required. “We have been working diligently to bring high speed Internet to the Pontotoc and Algoma areas, and are pleased to announce that service is now available in Springville” said Taylor Nipper, Vice President Sales for Point Broadband. “The response from the community has been outstanding and we have started customer installations in Springville. We will be expanding soon to the Thaxton community”, added Nipper.

 

Installations and service will be on a first come first serve basis until the network is at capacity, so customers are encouraged to place their orders as soon as possible by calling 844-407-6468.  There is a one-time standard installation fee of $99 or a non-standard and business installation fee of $199.  The 10Mb plan is $59 per month and the 20Mb plan is $79 per month.

To learn more about Point Broadband and their service offerings please visit www.point-broadband.com and complete a contact form or call 844-407-6468.

 

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Point Broadband expands Fast & Reliable Internet Service to Algoma Area of Pontotoc County Mississippi

West Point, GA – Point Broadband, a fiber-fed fixed wireless Internet provider (WISP) based in West Point, Ga, announced today that they are bringing high-speed Internet service to the Algoma area of Pontotoc County. “Thanks to the work of the Algoma city leaders and the early broadband adopters making initial deposits for our internet service, we are ready to begin network construction” said Jeffery Couch, General Manager of Mississippi Point Broadband. Point Broadband currently plans to begin customer installations during the week of January 8th.

Point Broadband provides fast, reliable Internet service with standard speeds of either 10 or 20 Mbps, which can support cutting the expensive cable cord, streaming video, large file downloads, gaming and more. With Point Broadband there are no data caps or speed throttling and no contracts.

Installations and service will be on a first come first serve basis until the network is at full capacity, so customers are encouraged to place their orders as soon as possible by calling 844-407-6468. There is a one-time standard installation fee of $99 or a non-standard and business installation fee of $199. The 10Mb plan is $59 per month and the 20Mb plan is $69 per month.

To learn more about Point Broadband and their service offerings please complete the contact form below or call 844-407-6468.

Contact Us Directly

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Point Broadband Expands Service to Donalsonville

West Point, GA – Point Broadband, a fiber-fed, fixed wireless Internet Service Provider (WISP), announced today that they will begin installing customers in the Donalsonville area in early November. This expansion complements Point Broadband’s current footprint in Miller and Decatur counties.

“Earlier this Fall we began a campaign to gauge interest in the Donalsonville area, and the response was very positive” said Point Broadband’s VP of Marketing Taylor Nipper. “Our Internet service will provide the speed that customers are looking for to cut the cord with cable or satellite TV and stream video content directly to their devices,“ added Nipper.

Point Broadband is also evaluating Lake Seminole for further expansion opportunities if the demand is there. “We have received several requests from the Lake Seminole area, so it makes sense to connect customers in that underserved location,” said Nipper. “We hope to generate enough interest in the Lake Seminole area to expand our coverage to customers there” added Nipper. Potential Lake Seminole customers should complete the Contact Us Form on Point Broadband’s website and pay a refundable deposit.  If Point Broadband receives enough responses, they will begin tower work in the Lake Seminole area in December 2017. Customers that pay a deposit will receive priority installation when service is available.

Point Broadband offers plans starting at as low as $49 with a one-time, standard installation fee. This Internet service includes unlimited Internet with no data caps and no contracts. Several standard plans are available for homes and small businesses along with customized service offerings for larger businesses.

Please contact Point Broadband Customer Service at 844-407-6468 to schedule an installation appointment for new service, or complete the form below.

Send us a message to see if you are in our service area.

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Point Broadband Now Offering Fast, Reliable Internet in Bay Minette

West Point, GA – Point Broadband, a fiber-fed, fixed wireless Internet Service Provider (WISP), announced today that they are installing new customers on their high-speed Internet service in the Bay Minette area of Baldwin County.

Over the past several months Point Broadband mounted the latest, state-of-the-art, fixed wireless broadband transmission equipment on towers in Baldwin County. This equipment transmits wireless signals to residential and business customers within a radius of a tower located near the intersections of Blackburn Avenue and 3rd Street in Bay Minette.

“We received a tremendous response in the Bay Minette community, and we are excited to begin customer installations” said Sherry Sullivan, General Manager of Point Broadband – Baldwin County.  “These residents and businesses have been patiently waiting for our service, and we are excited to deliver on our promise” Sullivan added. Point Broadband already services select customers in Stapleton, Loxley, Belforest, and Malbis, with expanded coverage coming soon. The Atmore community in Escambia County will be online at the end of October. Expanded coverage into other areas of Baldwin County is expected in 2018.

Point Broadband offers 10Mbps and 20Mbps service for residential and business customers, with a one-time, standard installation fee. Higher speed and customized service offerings up to 100Mbps are also available for homes and businesses. Fast Internet from Point Broadband allows customers to “cut the cord” with their expensive satellite or cable provider through streaming video services and save over $1,000 a year. See the Cut the Cord page for more details at http://point-broadband.com/cut-the-cord/

Please contact Point Broadband Customer Service at 844-407-6468 or by filling out the form below to schedule an installation appointment for new service.

Are you interested in service in Bay Minette? Fill out the form below.

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