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Point Broadband Completes Network Upgrade in Atmore, AL Expanding Coverage Area

West Point, GA – Point Broadband, a fiber-fed, Wireless Internet Service Provider (WISP), based in West Point, Georgia announced today that their network upgrade in Atmore, AL has been completed. Earlier this year, Point Broadband received notice from West Escambia Utilities that it would need to begin months-long required maintenance on the Trammell Street water tower, which Point Broadband had used as its primary location for distribution of fixed wireless LTE Internet service to Atmore.

Point Broadband decided to utilize this opportunity to upgrade its service to provide further reach and faster service to new and existing customers in the Atmore area. In order to accomplish this, Point Broadband needed to identify a taller vertical asset in a central location that would be most beneficial to future customers and especially its current customers.

While this move would give Point Broadband further reach, it was imperative that the company ensure the process went as smoothly as possible for existing customers. Through a dedicated team working around the clock during the week of September 5-10, 2018, Point Broadband was able to accomplish this initiative with excellence. After the conclusion of this process, Point Broadband sent out a survey to its current customers, asking how this upgrade process had impacted them.

Here are some of the results of that survey:

  • 94% would recommend Point Broadband to a neighbor or friend without hesitation
  • 93% Customer Service experience during this upgrade was Positive
  • 93% describe their Internet Service quality from Point Broadband as Positive
  • 89% If an on-site visit was necessary, customer interaction with Point Broadband’s technician was Positive

In addition, several Point Broadband Atmore customers stated concerning this upgrade transition:

  • “Awesome switch over, the reception has improved very good. Thank you and company for making our lives easier with very affordable services. Cream of the crop!”
  • “My wife and I were very impressed that we never noticed our service being down. I also really like the personal phone call and letter from your company informing us of the potential loss of service.”
  • “Point Broadband kept us up to date, and when we had a little problem, they fixed it pronto.”
  • “Nice guy, new what he (PBB’s Service Technician) was doing, diagnosed the problem even before he checked it, fixed the problem, and was gone in about 10 minutes. Great service.”

Point Broadband would like to thank West Escambia Utilities for its professionalism and dedication to excellence during this transition. Point continues to partner with WEU and looks forward to working with them on future projects.

Point Broadband offers 10Mbps and 20Mbps service for residential and business customers ranging from $49 to $99 per month, with a one-time standard installation fee. Point Broadband features no throttling, no data caps, and no contracts, as well as contract relief assistance for those who are currently stuck in a contract with other providers. Higher speeds and customized service offerings are also available for select homes and businesses up to 100Mb.

If you are interested in having Point Broadband provide Internet service to your home or business, please fill out a short form at http://point-broadband.com/contact-2/ to get started.

 

About Point Broadband

Point Broadband is headquartered in West Point, Georgia. We are a proud subsidiary of ITC Capital Partners, LLC. ITC has a century long history of providing innovative communication solutions to its customers, with a focus on serving the communities where its customers live. ITC has been successful building, owning and operating wireless networks and broadband businesses over many years.

We want to be more than just your Internet provider. We want to help customers connect friends and family, help businesses connect with more customers, and just simply make the world a better place. With no monthly usage data caps and no contracts, our customers have the flexibility to connect with anyone, anywhere, at any time. (point-broadband.com)

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Point Broadband Now Offering Fast, Reliable Internet in Atmore

West Point, GA – Point Broadband, a fiber-fed, fixed wireless Internet Service Provider (WISP), announced today that they are installing new customers on their high-speed Internet service in the Atmore area of Escambia County.

Over the past several months Point Broadband mounted the latest, state-of-the-art, fixed wireless broadband transmission equipment on towers in Escambia and Baldwin Counties. This equipment transmits wireless signals to residential and business customers within a radius of towers located near the intersections of Trammel Street and Jack Springs Roads and another tower off of Lindberg Avenue in Atmore.  Point Broadband has access to these water towers through a partnership with West Escambia Utilities.

“We received a tremendous response in the Atmore community, and we are excited to begin customer installations” said Sherry Sullivan, General Manager of Point Broadband – Baldwin/Escambia County.  “These residents and businesses have been patiently waiting for our service, and we are excited to deliver on our promise” Sullivan added. Point Broadband already services select customers in Bay Minette, Stapleton, Loxley, Belforest, and Malbis, with expanded coverage in 2018.

Point Broadband offers 10Mbps and 20Mbps service for residential and business customers, with a one-time, standard installation fee. Higher speed and customized service offerings up to 100Mbps are also available for homes and businesses. Fast Internet from Point Broadband allows customers to “cut the cord” with their expensive satellite or cable provider through streaming video services and save over $1,000 a year. See the Cut the Cord page for more details at http://point-broadband.com/cut-the-cord/

Please contact Point Broadband Customer Service at 844-407-6468 or fill out the form below to schedule an installation appointment for new service.

Send us a message. 

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Point Broadband Now Offering Fast, Reliable Internet in Bay Minette

West Point, GA – Point Broadband, a fiber-fed, fixed wireless Internet Service Provider (WISP), announced today that they are installing new customers on their high-speed Internet service in the Bay Minette area of Baldwin County.

Over the past several months Point Broadband mounted the latest, state-of-the-art, fixed wireless broadband transmission equipment on towers in Baldwin County. This equipment transmits wireless signals to residential and business customers within a radius of a tower located near the intersections of Blackburn Avenue and 3rd Street in Bay Minette.

“We received a tremendous response in the Bay Minette community, and we are excited to begin customer installations” said Sherry Sullivan, General Manager of Point Broadband – Baldwin County.  “These residents and businesses have been patiently waiting for our service, and we are excited to deliver on our promise” Sullivan added. Point Broadband already services select customers in Stapleton, Loxley, Belforest, and Malbis, with expanded coverage coming soon. The Atmore community in Escambia County will be online at the end of October. Expanded coverage into other areas of Baldwin County is expected in 2018.

Point Broadband offers 10Mbps and 20Mbps service for residential and business customers, with a one-time, standard installation fee. Higher speed and customized service offerings up to 100Mbps are also available for homes and businesses. Fast Internet from Point Broadband allows customers to “cut the cord” with their expensive satellite or cable provider through streaming video services and save over $1,000 a year. See the Cut the Cord page for more details at http://point-broadband.com/cut-the-cord/

Please contact Point Broadband Customer Service at 844-407-6468 or by filling out the form below to schedule an installation appointment for new service.

Are you interested in service in Bay Minette? Fill out the form below.

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Fast, Reliable Internet Now Available in the Stapleton Area of Baldwin County AL

West Point, GA – Point Broadband, a fiber-fed, fixed wireless Internet Service Provider (WISP), announced today that they are signing up customers on their high-speed Internet service in the Stapleton area of Baldwin County.

Over the past several months Point Broadband installed the latest, state-of-the-art, fixed wireless broadband transmission equipment on towers in Baldwin County. This equipment transmits wireless signals to residential and business customers within a radius of the Stapleton Water Tank, located near the intersections of Highways 31 and 59.

“We are thrilled to provide high-speed Internet services to the Stapleton community” said Sherry Sullivan, General Manager of Point Broadband – Baldwin County.  “These residents and businesses have been patiently waiting for our service, and we are excited to deliver on our promise” Sullivan added. Point Broadband already services select customers in Loxley, Belforest, and Malbis, with expanded coverage coming soon. In October, the Atmore (Escambia County) and Bay Minette areas will be online and further expansion into the Robertsdale, Summerdale, Spanish Fort, Silverhill, and Foley areas is expected in the future.

Point Broadband offers 10Mbps and 20Mbps service for residential and business customers ranging from $64 to $94 per month, with a one-time, standard installation fee. Higher speed and customized service offerings are also available for homes and businesses. Fast Internet from Point Broadband allows customers to “cut the cord” with their expensive satellite or cable provider through streaming video services and save over $1,000 a year. See the Cut the Cord page for more details at http://point-broadband.com/cut-the-cord/

Please contact Point Broadband Customer Service at 844-407-6468 to schedule an installation appointment for new service.

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Point Broadband Customer Testimonial – Roy Jaeger – Bainbridge GA Area

At Point Broadband we don’t just pretend to have exceptional customer service. We actually do have exceptional customer service. Please don’t take our word for it – listen Point Broadband customer Roy Jaeger, one of our new friends in our Bainbridge, GA market.

Are you ready for our #FastReliableInternet? We are here to serve you! Call us today: 844-407-6468