The Point Alert system is a text messaging service built on the GoCare™ platform to provide a convenient alternative means to receive important information about your account. Point Alert is faster and easier than calling the call center or logging on the website.
Point Alert Keyword Prompts
At any time during the month you can text any of the following keywords to 90622 to access important account information.
Receive current balance due and payment options.
Confirm your last payment amount and date posted.
Identify your next scheduled service appointment.
Receive your current balance due and payment date.
Reminder of KEYWORDS to access account information.
End future alerts
What is Point Alert?
Point Alert is a mobile-messaging account alert platform proactively delivering account information (balance, due date, payment confirmation, appointment reminders, and more).
How often will I receive messages?
We will send customers 3 – 5 messages per month to let them know (1) your bill is available to view; (2) your balance due amount; (3) a payment confirmation (when payment is posted); and if necessary (4) your payment is due (and/or past due).
Does capitalization matter when I am texting to the company?
No. Point Alert recognizes upper and lower case letters as the same.
How do I opt-out or stop receiving the Point Alert message alerts?
To Opt-Out, simply text STOP to 90622 and follow the prompts.