ALERTS. ANYTIME. ANYWHERE.

Get Account Alerts on Your Phone

The Point Alert* system is a text messaging service built on the GOCare™ platform to provide a convenient alternative means to receive important information about your account. Point Alert is faster and easier than calling the call center or logging on the website.

To opt into Point Alert, complete the form here and choose "Other." Let us know you want to opt into Point Alert in the message and be sure to include your mobile phone number.
Picture of a person using Internet on their phone.

Point Alert Keyword Prompts

At any time during the month you can text any of the following keywords to 844-407-6468 to access important account information.

BAL

Receive current balance due and payment options.

PAY

Confirm your last payment amount and date posted.

DUEDATE

Receive your current balance due and payment date.

APPT

Identify your next scheduled service appointment. You may then CONFIRM, CHANGE, or in the case of service calls, CANCEL the appointment.

ACCT

Get account number associated with your mobile number.

HELP

Reminder of KEYWORDS to access account information and a hotlink to more information.

STOP

End future alerts.
Related FAQs
What is Point Alert?

Point Alert is a mobile account alert platform proactively delivering account information (statements, balance, due date, payment confirmation, appointment reminders, and more). Information can be initiated by either Point Broadband or by you with the use of “KEYWORDS.”

Why should I use Point Alert?

Point Alert is faster and easier than calling the call center or logging on the website.

Will I constantly be getting messages from Point Broadband?

No. Point Alert will send customers 3 – 5 messages per month: (1) statement is available; (2) balance amount & date due; (3) a payment confirmation (when payment is posted); and if necessary (4) your payment is due (and/or past due). Messages may also be sent on irregular events (appointment confirmations) if applicable. Customers may initiate any of these inquiries by using the KEYWORDS found in the above section.

Will you sell my information to others?

No. Point Broadband protects its customers and their account information and will never sell or share it for any reason.

Do I have to use Point Alert?

Customers agree to accept text messages per the GOCare™ SMS Alerts Terms and Conditions. Customers can opt-out at any time by texting STOP to 844-407-6468.

How do I opt-in if I've already opted-out?

Customers can text UNSTOP to 844-407-6468 to opt back in if previously opted out.

Does capitalization matter when I text using Point Alert?

No. Point Alert recognizes upper and lowercase letters as the same.

What if I get a new mobile number?

You must be opted-in to the Point Alert system again if you get a new mobile phone number – but, NOT if you get a new phone with the same number.

How do I opt-out or stop receiving messages from Point Alert?

To opt-out, customers can simply text STOP to 844-407-6468.

Which wireless carriers support the Point Alert text message service?

Virtually ALL domestic wireless carriers support the Point Alert service. For the most current list of those carriers, please see the Carriers Supported List in the GOCare™ SMS Alerts Terms and Conditions.