We are actively assessing the impact of Hurricane Helene and sending teams to restore service as soon as it is safe. Our Virginia and East Tennessee customers have been hit hard with flooding and power outages. If your power has been restored but you’re still experiencing connectivity issues, please try the following: Unplug your router. Wait 60 seconds. Plug it back in. This simple reset often resolves most connectivity problems.
If your service remains down after rebooting your router, please complete our online support form at www.point-broadband.com/contact/ using your smartphone or reach out to us at 844-407-6468 via call or text. Thank you for your patience as we work to restore service as quickly as possible.
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